One-stop China Interpreter, Quality Inspection,Chinese Virtual Assistant/ Office service since 2004 Login / Sign Up / Live Chat

Term Conditions

It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.

User Agreement
BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE "I ACCEPT" BUTTON, YOU ARE INDICATING YOUR CONSENT TO EVERYTHING IN THIS AGREEMENT. READ IT CAREFULLY! If there is anything you don't understand, write to info@Freeiva.com for an explanation.

===General===

This agreement is the only agreement between Freeiva.com and users of the Freeiva.com site. Any other agreement means nothing. We reserve the right to change this agreement at any time. If we do, we will indicate that on our front page, and by using the site after that, you agree to the new terms.

===Informal Rules of Usage===
There are several informal rules of usage at Freeiva:
1--You may not misrepresent yourself or your firm.
2--Projects should be specified in detail. The more detailed a project description, the higher the chances of getting the right person, and completing the job smoothly.
3--Inform Freeiva's staff if you see something improper taking place. (The staff may not be able to do anything about it, but inform them anyway.)

===Eligibility===
Our service is available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors. If you do not qualify, please do not use Freeiva.com.

=== User account, password, and security ===
Once you become a registered user of the Service, you'll receive a password and an account. You are entirely responsible if you do not maintain the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You may change your user name or password at any time by following instructions; however, you may not open up additional accounts under alternative names.

If you believe someone else has had access to or is using your password or username, you absolutely must tell us.

=== Message and file storage and other limitations ===
We assume no responsibility for the deletion or failure to store files, messages, job postings, bids, or any other form of communication made using the Service.

=== User Conduct ===
Your use of the Service is subject to all applicable local, state, national and international laws and regulations. You must agree (1) to comply with China law regarding the transmission of technical data exported from China through the Service, (2) not to use the Service for illegal purposes, (3) not to interfere or disrupt networks connected to the Service; and (4) to comply with all regulations, policies and procedures of networks connected to the Service.
Without limiting any other remedies, Freeiva.com may terminate your account if you are found (by conviction, settlement, insurance or escrow investigation, or otherwise) to have engaged in fraudulent activity in connection with our site. User agrees not to transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. User further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to our computer systems are prohibited.
User shall not interfere with another user's use and enjoyment of the Service or another entity's use and enjoyment of similar services.
Freeiva.com may, at its sole discretion, immediately terminate user's account if his or her conduct fails to conform with the terms and conditions of this agreement.

=== System integrity ===
You may not use any device, software or routine to interfere or attempt to interfere with the proper working of Freeiva.com. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure. You may not disclose or share your password to any third parties or use your password for any unauthorized purpose.

=== Disclaimer of Warranties ===
USER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT USER'S SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Freeiva.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Freeiva.COM MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES Freeiva.COM MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.
USER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT USER'S OWN DISCRETION AND RISK AND THAT USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO USER'S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
FREEIVA.COM MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY USER FROM Freeiva.COM OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

=== Limitation of Liability ===
FREEIVA.COM SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASE OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF USER'S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF Freeiva.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

=== Changes in the Service ===
Freeiva.com reserves the right to modify or discontinue the Service with or without notice to you or other users.

Freeiva.com shall not be liable to users or any third party should Freeiva.com exercise its right to modify or discontinue the Service.

=== Indemnification ==
You agree to indemnify and hold Freeiva.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of user's use of the Service, the violation of this Agreement by you, or the infringement by you, or other user of the Service using your computer, of any intellectual property or other right of any person or entity.

=== Termination ===
Freeiva.com may terminate your account with or without cause at any time and effective immediately. Freeiva.com shall not be liable to you or any third party for termination of Service.
If you object to any terms and conditions of this agreement or any subsequent modifications or become dissatisfied with the Service in any way, your only recourse is to immediately discontinue use of the Service.
Upon termination of your account, your right to use the Service immediately ceases. You shall have no right and Freeiva.com will have no obligation thereafter to forward any unread or unsent messages to you or any third party.


===Service Details ===

The service charge does not include any other fee(for example: transaction fee using for payment, transportation fee,meals fee...). User (client) has to be responsible for all activities within the service duration, like transportation,meals,etc.( for "out-of-town" , accommodation costs will be paid by the client)

IVA work time: one(1) day <= 8 hours; mini-order is one day. Overtime fee for additional work over 8hours = price per day x 1.5 / 8hours .

The IVA quotation is for reference quote only, for private tour guide, business assistant & interprerter,B-to-B professional interpreter,Consecutive Interpretation, or Simultaneous interpretation...or other language, rate will be re-quoted according to your needs.

If IVA offers the service out of her/his city of residence, the quote of an extra 30% will be added.

The size of your group <= 4 persons, if the size is beyond of 4 persons,IVA has right to re-quoted according to your exact persons.

 

====Service Cancellation====

We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.

The cancellation fee will be calculated as follows:
1. Cancellation received from 10+ days before start date: 30% of total service charge.
2. Cancellation received from 6 to 10 days before start date: 50% of total service charge.
3. Cancellation received from 2 to 5 days before start date: 70% of total service charge.
4. Cancellation received from 0 to 1 day before start date: 100% of total service charge.
The payment of Silver/Gold/Platinum membership can not be refunded if the cancellation notice is received less than 15 days prior to the service date you booked.

NOTE: the handling fee using for refund will be charged from total refund amount

=== Responsibility ===
The user(including client and IVAs) have to comply with laws of the People's Republic of China and to take full and sole legal responsibility for all and any activities with respect to Freeiva's service within China. if user(client) has any illegal reqirement (including request like a massage service...) with IVA at anytime, or user(client) activities or requests do not comply with laws of the People's Republic of China, or IVA feels unsecure during service period, IVA has right to stop the service and there will be no refund for unused services or Membership Fee(Silver/Gold/Platinum) .

Freeiva.com shall not be responsible for any loss, injury, or damage to client.
Freeiva.com shall not be responsible for the stolen and lost of valuable items of clients because of his/her negligence.

=== Laws ===
This agreement shall be governed by the laws of China. Any action related to this agreement must be brought in china, and you irrevocably consent to the jurisdiction of such courts. If any provision(s) of this Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

User and Freeiva.com agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

The section titles in this Agreement are solely used for the convenience of the parties and have no legal or contractual significance.